Choosing workers for your cyber cafe can be daunting. First, don't think its just about selling tickets, answering customers' questions and maybe doing a few photocopies. There's a huge customer care aspect to it.
In my experience, even when an internet cafe is not spectacular possibly with respect to internet speed, you may still have customers coming in regularly because of the disposition of the cafe attendant.
Being a cyber cafe attendant is very tasking work. That's why possibly 3 hours into the day they start getting tired and if they stay longer they may begin to act disinterestedly to customers. They refuse to answer questions and even answer rudely when they choose to. Customer's are affected by the disposition of your attendants more than by the internet speed. With slow speed but courteous employees, customers may endure with you.
In choosing a cafe attendant, check for basic skills: understanding of how to operate a computer, how to use a photocopy machine (if you want that), how to use other machines you may have (binding, lamination, etc). You can teach them how to operate these machines, it doesn't require going to school for.
Also check that they can use the kinds of software applications that are necessary for the jobs you do. Word processing like MS Word, presentation software like MS PowerPoint, graphic design and photo editing like Corel Draw or Photoshop, spreadsheets like MS Excel.
Knowledge of additional applications can help. If you need someone who can type, be sure to take someone who types with few mistakes and at a good speed.
Above all, the candidates attitude and customer relations skills is the biggest factor. You need someone respectful, courteous and pleasant.
Training employees and showing an interest in their career development can also go a long way in motivating them. Rewarding them for going the extra mile in customer satisfaction is better, probably, than threatening or punishing or firing them when they don't - but it's important to let them know how much it matters. I think it's beyond being "tired," but often a matter of feeling underappreciated.
ReplyDeletethat's a great point! thank you!
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